Operations

Operations Coordinator

Who is Eventellect?
Eventellect partners with professional and collegiate sports teams to unify their approach to single game ticket sales and transform it into a strategic business asset. With Eventellect, teams fairly value single game tickets, protect season ticket holders’ investment, and match the right audience with the right experience to maximize revenue, build fan loyalty and ensure team success.  We are a fast-growing company that is respected both in Houston (Houston Business Journal’s Best Places to Work 2017, 2018, 2022) and nationally (INC 5000 list of fastest-growing companies 10 years in a row).

What are we looking for?

We are seeking a highly organized and detail-oriented Operations Coordinator to join our dynamic team. As an Operations Coordinator, you will play a pivotal role in the smooth functioning of our ticketing operations. You will collaborate closely with various internal and external teams to ensure efficient ticket distribution, manage inventory, and optimize sales channels. This role offers an exciting opportunity to be part of a fast-paced environment at the intersection of technology and entertainment.

Title

Operations Coordinator
 
 What would you do?

  • Manage the full lifecycle of tickets from team to fan.

  • Coordinate ticketing operations across multiple online sales channels, ensuring timely and accurate distribution of tickets while identifying opportunities for improved merchandising.

  • Manage key inventory management milestones throughout a season, including but not limited to:

    • Assist in the planning and execution of special events related to ticket sales such as schedule releases and on-sales.

    • Tracking and reconciling ticket inventory movements to maintain accurate records and ensure compliance.

    • Adjusting delivery schedules and execution based on automation capabilities.

  • Collaborate with technology teams to enhance ticketing systems and processes for improved efficiency and user experience.

  • Provide support to customer service teams regarding ticketing inquiries and issue resolution.

  • Analyze information to determine priorities and trends, track your portfolio success metrics, and focus on continuous improvement.


What is required to succeed?

  • Bachelor’s degree with emphasis in sports marketing/management, or a related field

  • Experience in ticketing or other related services industries.  Professional sports team or concert ticketing experience is a plus.

  • Strong organizational skills with a keen attention to detail and ability to manage multiple tasks simultaneously.

  • Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams.

  • Proficiency in Microsoft Office Suite and experience with ticketing software, CRM systems, and customer service software is preferred.

  • Curiosity and self-motivation to examine and re-examine problems to find new and creative solutions.

  • Passion for technology, entertainment, and delivering exceptional fan experiences.

  • Flexibility to adapt to changing priorities and thrive in a fast-paced environment.

  • Flexibility to work nights, weekends, and holidays as needed.

What are the perks of working at Eventellect? 

  • A competitive salary and bonus potential

  • A comprehensive benefits package, including 90% employee medical coverage, as well as dental and vision coverage, basic term life insurance and short-term disability coverage

  • 401K program including company match

  • Unlimited paid vacation policy

  • A $1,000 annual ticket budget to spend on sports and other live events